要解讀上司心理 先要熟習3類Appraisal常用英文語句!Improvement Guaranteed原來唔係好事?|Ken Ng

要解讀上司心理 先要熟習3類Appraisal常用英文語句!Improvement Guaranteed原來唔係好事?|Ken Ng

「工作表現評核」有很多英文名稱 : performance review、performance evaluation、 employee review、employee evaluation,甚至單一稱呼「appraisal」亦可,均指職場上的「成績表」。每位上司評核下屬的表現準則都有所不同,但一般的工作表現準則均可分為三大類別:needs improvement (需要改善—下階),meets expectations (達到預期表現—中階),exceeds expectations (超出預期表現—高階)。

撰文:Ken Ng (KEN哥哥)|圖片:unsplash

1. Needs Improvement(需要改善—下階)

在現今職場上,縱使員工表現未能達標,在performance appraisal很少會出現過分嚴厲的批評,尤其在外國文化濃厚的公司更加會用不少 euphemism (委婉語) 去避重就輕。以下有幾個常用不同語氣的appraisal 例句:

嚴厲批評:

  • “X has handed in an underwhelming performance.”
  • “In terms of work performance, X under-performed by a measurable margin.”
  • “X failed to meet the necessary expectations set forth for him/her.”

委婉的批評:

  • “There are areas in which X can improve. With the appropriate guidance, improvement is guaranteed in the future.”
  • “X struggles in a few areas, but his/her performance is redeemed when help is offered.”
  • “Although X struggles with deadlines, the work is eventually complete.”

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要解讀上司心理 先要熟習3類Appraisal常用英文語句! Improvement Guaranteed原來唔係好事?|Ken Ng
圖片:unsplash

2. Meets Expectations(達到預期表現—中階)

大部分的工作表現評核都會用到這個評級,中規中矩佔總體評核的大部分。以下有幾個常用的句子:

  • “X meets our expected work standards and has continued to perform at a good level.”
  • “X has met our expected standards in several areas that are most important to his/her job duties.”
  • “X has performed his/her duties to a level that meets our standards in terms of work performance.”
  • “X has routinely satisfied his/her work requirements and conducts himself/herself adequately at work.”
  • “We find X’s performance to be in line with our company’s requirements. And to that end, X has satisfied his/her work duties.”

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3. Exceeds Expectations(超出預期表現—高階)

這個工作評級應該佔總體評核極少數。就算個人工作表現良好,每個層面也不會有這級數的評級,所以高階的評級通常會指向個別的表現準則。請參考以下的例子:

  • “In particular to analysis work, X shows a natural aptitude to excel in the work provided to him/her in that regard.”
  • “X shows an exceptional willingness to take on additional tasks when it is requested of him/her.”

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